Q: What forms of payment do you accept?
A: Gladly accepting Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. Cash and check accepted with local orders only.
Q: How secure is this store?
A: This store uses PayPal.com for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Q: When will my items ship?
A: Products are created one at a time, from raw materials and I am dedicated to giving each and every order special attention. I will be constructing your order fresh for you and will ship within one week of payment. Shipping confirmations are sent at time of shipment with tracking details. Delivery Confirmation is included, free, with all orders. Orders are packed with recycled catalog pages, donated from our local schools. For an additional cost, I can also provide Rush Production and, for orders within the US, Express Shipping.
Q: Can I pay to have my order expedited?
Expedited orders and shipping are available, but they cost extra. Please see additional details and options when calculating shipping on the check out page.
Q: What if I am not happy with my order?
A: All of my products are 100% guaranteed. If you do not absolutely love your purchase, for any reason at all, please contact me right away! I am always happy to resolve, refund & replace.
Q: Can I purchase locally?
A: You can find Luxury Lane Soap products exclusively at the Blue Monkey Gallery in Archer, IA. Free shipping within the state of Iowa. Use discount code 'LOCAL'. Improper use of this code will cancel your order. Please only use this code if you are shipping within the state of Iowa. Thank you. ♥
Q: So what, exactly, is in this soap?
A: Luxury Lane Soap uses certified sustainable, Organic ingredients & oils including Palm, Hemp, Olive, Coconut & Shea Butter, along with Certified Pure Essential Oils & Non-Phthalate Fragrance Oils. I list ingredients with every product for your convenience.
Q: Do you do custom orders and wholesale?
A: Custom orders are very much welcomed! Is there a scent or color you'd like? Personalized label? Anything! Information about my wholesale information can be found HERE and for questions about custom orders please feel free to contact me anytime with questions.
Q: Are your products licensed?
A: IMPORTANT: Name trademarks and copyrights are properties of their respective manufacturers and/or designers.These fan made versions are NOT to be confused with licensed merchandise. Luxury Lane Soap interpretations of these designs were created with love and obsession, and not to mislead, confuse the customer or infringe on the manufacturers/designer's name and valuable trademark.
For more information, please see our Company Philosophy.
Still have a question? Please do not hesitate to Contact Us!