From product questions to shipping inquires...please feel free to contact me anytime!
Find us on all social media @LuxuryLaneSoap
Looking for specific project information? Check out our social media tags:
#LuxuryLaneSoap #VWLane #TheLaneLab
Luxury Lane Soap does not have a customer service "department" and you are contacting the company CEO directly. I am more than happy to help you with whatever I can and to answer any questions you may have.
• General Inquires: Kylee@LuxuryLaneSoap.com
• Order Information: Orders@LuxuryLaneSoap.com (Please include name and order #)
Please note, while every effort is made to get back to you as soon as possible, it may be up to five business days before I am able to respond via email. Because of this, please feel free to text me directly at (712) 229-9115.
Also, please check out the Frequently Asked Questions and Answers because...you know...I get a lot of the same emails over and over...and over again. ♥
Have an epic day and thank you for visiting Luxury Lane Soap!
CEO, Founder & Creative Force
I want you to know that 100% of your purchase goes to supporting a grassroots business that puts quality and creativity above all else. Please do not hesitate to contact me if you ever have any questions at all. Your order is crafted fresh for you and I am dedicated to giving each & every item special attention. An automated shipping confirmation will be emailed at time of shipping. Always happy to resolve, replace and refund.
NOTE: Orders are fresh-made and take approximately 10 to 14 days to be produced, packaged and shipped. (Once shipped, additional time for delivery will be based on location). Any and all orders that I can squeeze into the cracks, I will, and your order may arrive sooner. Luxury Lane Soap has always been committed to hand-crafting products and, in exchange for never mass producing, I ask that you give me time. So, here is how it works.
Step 2: I receive your order and do a happy dance. Your order is pinned to a board, like a restaurant ticket.
Step 3: Daily, I pull a production list, orders go out in the order they come in. I make your awesome products and ship within 24 hrs of fresh production and packaging. It may take up to 10 days until I pull your order.